Privacy Policy

This Privacy Policy explains how LeadsFlow ("we," "us," or "our") handles information collected through our website, enquiry forms and business services. It applies to visitors, prospective customers and customers who interact with us.

1. Information We May Collect

Depending on the service you request, we may collect the following categories of information:

• Contact information: name, business email address, telephone number and business address.
• Business information: company name, industry, website, service requirements and business preferences.
• Application information: details needed to coordinate business formation or other requested services.
• Technical information: IP address, browser type, device information, pages visited and website interaction data, where collected.
• Service information: support requests, invoices, service configuration and customer communications.
• Payment information: transaction status and billing records. Payment card details should be processed through the relevant payment provider rather than stored by us unless expressly required and appropriately protected.

2. How We Use Information

We may use information to:

• Respond to enquiries and provide requested services.
• Prepare proposals, applications, invoices and service documentation.
• Set up and maintain CRM, VoIP, marketing or software services.
• Communicate service updates, support responses and important notices.
• Process payments, prevent fraud and protect our systems.
• Improve our website, troubleshoot technical issues and understand service performance.
• Meet applicable legal, accounting and regulatory obligations.
• Send marketing communications where permitted and subject to applicable consent requirements.

3. Cookies and Analytics

Our website or service providers may use cookies and similar technologies for essential website functionality, preferences, analytics and advertising, depending on the tools enabled on the site.

You can manage cookies through your browser settings. Where legally required, non-essential cookies will be used only after the appropriate consent has been obtained. Our actual cookie practices should be reflected in this policy.

4. Lead Generation and CRM Data

Lead generation and CRM services may involve business contact details, prospect records, customer interactions and sales pipeline information.

Where we process information on behalf of a customer, the customer may determine the purposes and permitted uses of that data. Customers are responsible for ensuring they have the necessary rights, notices and permissions to provide data to us and use it for their intended outreach.

We do not authorize unlawful data collection, unsolicited communications that violate applicable rules, or misuse of personal information.

5. VoIP and Calling Services

Where calling services are enabled, the relevant provider and configuration may process telephone numbers, call metadata, timestamps, routing information and usage records. Call recording or transcription may also be involved if specifically enabled.

Customers must ensure that required notices, consent and other legal requirements are satisfied before recording or monitoring calls. Recording practices and retention periods depend on the service configuration and applicable law.

6. Business Formation and Application Data

If you request U.S. LLC formation coordination, EIN application assistance or registered-agent services, we may collect information necessary to coordinate your request with the relevant service provider or government process.

Please submit sensitive identity, tax or business documents only through an approved and appropriately secured channel. Do not send passwords, full payment card details or other unnecessary sensitive information through ordinary enquiry forms.

7. Sharing Information

We may disclose relevant information to:

• Hosting providers, software vendors and technical support providers.
• CRM, VoIP, communication, analytics and payment service providers.
• Formation providers, registered agents or other vendors you ask us to coordinate with.
• Professional advisers and authorities where legally required or necessary to protect legal rights.
• A successor organization in connection with a lawful business transfer, subject to applicable requirements.

We do not sell personal information for money as a general business practice. If advertising technologies, data-sharing arrangements or applicable law require additional disclosures or opt-out rights, those must be described in the final policy.

8. International Data Transfers

LeadsFlow may work with customers, service providers or systems in different countries. Information may therefore be processed or accessed internationally where necessary to deliver a requested service.

Where applicable, we will use legally required safeguards for international transfers and provide additional information when required by law.

9. Data Security and Retention

We use reasonable organizational and technical measures intended to protect information against unauthorized access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including service delivery, dispute resolution, recordkeeping and legal compliance. Retention periods vary by information type and applicable obligations.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to certain personal information.
• Correct inaccurate information.
• Request deletion or restriction of certain processing.
• Object to certain processing or withdraw consent where applicable.
• Opt out of marketing communications.
• Request a copy of information in a portable format where legally available.

We may need to verify your identity before processing a request. Certain legal exceptions may apply. To exercise an available right, contact us using the details published on our website.

11. Children's Privacy

Our business services are intended for businesses and adults acting in a professional capacity. We do not knowingly collect children's personal information in circumstances where parental consent or other legal authorization is required. If you believe a child has provided information improperly, contact us.

12. Third-Party Websites and Services

Our website may link to third-party websites or tools. Their privacy practices are governed by their own policies. We encourage you to review those policies before submitting information to an external provider.

13. Changes to This Policy

We may update this policy when our services, technology or legal requirements change. The revised version will be published on this page with an updated revision date. Additional notice will be provided where required by law.